FAQ

No, it's not necessary. You can check out as a guest without creating an account.

Our materials come from the Earth; Each individual piece is handmade and or carved and carefully finished which means texture and appearance may vary slightly, this is a feature of our pieces and is not a flaw. All materials are of the highest quality, being hand chosen in sacred pockets of the world. We use ancient techniques creating wearable art.Over time sterling silver often develops a natural patina; usually undulating, light and dark in colour; this is regarded as a distinguishing feature and not a flaw, this is how our offerings react to being cared for. You can use a silver polishing cloth to restore the metals appearance to your liking or watch the unique transformations as time passes by. Make sure to understand that polishing your pure metal art piece will be at your own risk and Rafu Appu cannot be held responsible for undesired changes made. If you wish to clean up your piece, make sure not to use any chemical stripping agents on patinas, resins or natural materials as it will damage the structural and aesthetic integrity of the item. Even though our art pieces are made from a precious metal they should not be worn in water ie; the ocean, shower or swimming pools. Keep away from chemicals, detergents and soaps. Always keep your piece stored in a dry safe place, away from humidity.

All sales are final, under the applicable legal terms. We do not take returns on products. We could however exchange pieces for a change of size, under the strict condition that the items are unworn, undamaged and in complete original packaging with tags attached. The piece(s) must be returned within 7 days of arrival, along with proof of purchase. Any courier charges, duty and or taxes related to import of the goods will be at the customer’s expense. Rafu Appu reserves the right to not accept returns if the custom uses another carrier then the one suggested here, items must be returned via DHL express with all details, including return tracking number sent to hello@rafuappu.com. Customer satisfaction is the highest priority for us and we take great care to only send a piece if we are 100% happy with the quality. If you are not happy with a purchase and wish to return it please contact us immediately to discuss the issue and we will do what we can to rectify it and assess whether an exception can be made. Items will need to be returned to us, unworn and in the original packaging. Unfortunately, courier fees are not refundable.

We offer gift vouchers for use either online or in-store. If you would like to purchase a gift voucher please email us at hello@rafuappu.com. Allow 10 working days lead-time for all online orders.

Yes, there are multiple points of sales, please find a link to sales points here

Rafu Appu provides custom made pieces under the Imperial Opulence and Utensil sections. For custom inquiries please contact us at hello@rafuappu.com. Be aware that our pieces are handmade and may take between 4 – 12 weeks from the beginning of the design phase, all depending on the design and availability of materials used or needed.

Sizing page link.

We gladly repair any Rafu Appu adornments that break due to a manufacturing fault within 3 months after purchase. Jewellery damaged due to neglect or destructive use will be charged for repair. Chains especially need to be treated with care as they can break if tugged on or caught on something. If a jewellery item arrives damaged from the shipping process please contact us immediately at hello@rafuappu.com so we can take appropriate action. All of our pieces are handmade, please allow for slight variations from the images.